Role - UX designer for the mobile and desktop apps for our Mid-Market customers.
As User Experience designer at Exact my focus lies in designing solutions for our customers and improving our usability testing procedure by incorporating it into our scrum-based development process.
It's important to validate what we do, to make sure the solutions we create bring value to our users in their daily work activities. To do so, I organise regular usability testing sessions internally, for a quick & dirty validation of the interface design.
For a more in-depth needs analysis, I organise user labs with our customers where our team performs qualitative research. This more extensive research is done at further intervals, as a means to define needs and wants at the start of a new project, as well as to check back later..